• Application Deadline: Fri, 23 May 2025 00:00:00 GMT
• Position: Customer Supply Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• City Ikeja




• Job Field Procurement / Store-keeping / Supply Chain 
  
  

Purpose of Role

• Provide seamless end to end customer supply management from forecasting to cash with the customer base in Nigeria enable meeting cluster NSV objectives.


• Influence partners to ensure on time delivery of goods and compliant documentation.


• Work with multiple supply sites and order handling for the delivery of Ethiopia, Djibouti and Central Africa orders.


• Ensure onboarding West and Central Supply standard process and leading customer service experience and sustainable operations in the region.


• Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.


• Collaborate across West and Central Africa to deliver continuous improvement across Supply as a benefit function

Top Accountabilities

• End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels


• Ensure appropriate SOPs developed and vital collaborators and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa


• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.


• Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service


• Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa

Qualifications, Experience, And Leadership

• Min 5 years’ experience working in international logistics and customer service


• Expert in import processes in Nigeria


• Educated to BA/ BSC level minimum


• Fluent in English


• Proven track record in implementing Change Management, including focus on people and process improvement


• Experience of the S&OP cycle


• Proven track record to influence partners to deliver customer focused results


• Proven ability to analyse detail at pace and provide conclusions and recommendations


• Experience in leading presentations and delivering results


• Culturally aware and able to adapt communication styles where required.