• Application Deadline:
• Position: GA Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Nigeria




• Job Field Administration / Secretarial 
  
  

Job Summary

• To ensure organizational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders.

Key Responsibilities and Deliverables

Analysis and Reporting:

• Administer and action a structured schedule for all required reports


• Review operational reporting needs to ensure quality and accuracy


• Generate and analyze reports to identify anomalies or exceptions


• Provide feedback and support for improvements in reporting processes


• Assist in Time and Motion studies, including data consolidation and analysis


• Conduct operational data analysis as needed

Operational Systems:

• Maintain and update relevant databases


• Facilitate regular meetings to review systems and processes


• Recommend and communicate system enhancements


• Work collaboratively with system users and developers to resolve issues


• Perform system checks prior to deployment


• Assist with smooth implementation and roll-out of new software


• Provide user support and training as required


• Monitor system usage and escalate identified issues appropriately


• Maintain documentation on assurance checks and training activities


• Compile and submit audit reports, and implement recommended improvements

Call Cycle Administration:

• Receive and review call cycle plans from Operations


• Consider external factors when analyzing call cycle data


• Integrate route amendments from Operations into call cycle plans


• Maintain accurate geo-coding data for stores and homes


• Optimize call cycle routes for efficiency


• Conduct regular meetings to review and refine call cycle processes


• Communicate optimized routes to Operations and provide clarifications


• Enforce route compliance and address stoppages as needed


• Extract and distribute movement reports from the C-Track system

General Administration:

• Order equipment as needed


• Support Operations in managing equipment repairs and maintenance


• Share up-to-date information on relevant policies, processes, and procedures


• Conduct scheduled audits and ensure compliance


• Capture project-specific data with a focus on quality and accuracy

Job Requirements

• 2-3 years’ experience in a Business Support / analytical environment, preferably within FMCG||Essential / Minimum|0-5 years|


• Graduate / PG / Certification (Systems, MIS or BI tool)


• Attention to detail


• Result orientation


• Team Working


• Communication skills (verbal & written)


• Commitment to excellence


• Innovation & creativity


• Time management