• Application Deadline:
• Position: Logistics Officer & Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja , Lagos




• Job Field Logistics 
  
  

Job Description / Responsibilities

• Greet and assist walk-in customers in a friendly and professional manner.


• Provide information about our logistics services, pricing, and delivery options.


• Answer customer inquiries about parcel registration, collection, and general logistics processes.


• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.


• Verify customer identification and collect necessary information for the registration process.


• facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.


• Ensure adherence to parcel release protocols and document any deviations.


• Address and resolve customer concerns issues or complaints promptly and professionally.


• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.


• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.


• Adhere to company policies and procedures related to financial transactions.


• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.


• Assist in managing station logistics, including organizing parcels for dispatch and tripping.


• Stay informed about updates in logistics processes and share relevant information with the team.

Requirements

• Interested candidates should possess relevant qualifications.