Job Description
Mission Statement
- To maintain a clean, safe, and welcoming hospital environment that reflects Christian values of excellence and service, while contributing to patient satisfaction and hospital reputation through professional conduct and community engagement.
Job Summary
- To maintain a clean, sterile, world-class environment that smells fresh and looks expensive, while acting as an "Ambassador" to welcome people.
Key Duties (Hygiene & Marketing)
- The "Ambassador" Role: Speak positively in your local neighborhood, church, or market on weekends/evenings. Greet patients warmly and refer their enquiries to the head nurse/matron. You are the eyes and ears of the hospital in the environment and community.
- Lead Generation: Report to the Manager if you know neighbors who are pregnant or sick. You will receive a commission/bonus if they register.
- Visual Sales: Ensure the hospital entrance and reception are 5-star hotel standard. A dirty hospital loses customers. Your cleaning is directly tied to patient retention.
- Hospitality: Serve water/tea to waiting patients with a smile. A happy patient is a happy hospital.
Core Responsibilities
Cleaning & Maintenance:
- Perform daily cleaning of patient rooms, operating theaters, consultation rooms, waiting areas, and restrooms.
- Ensure strict adherence to infection prevention and control protocols in all hospital areas.
- Maintain cleanliness of medical equipment, furniture, and hospital facilities according to established standards.
- Manage waste disposal procedures following healthcare waste management guidelines.
- Report maintenance issues, equipment malfunctions, and safety hazards promptly.
Patient Experience & Community Relations:
- Greet patients and visitors warmly, provide directions, and assist with basic inquiries.
- Maintain professional appearance and courteous communication at all times.
- Participate in monthly community cleaning initiatives and health promotion events.
- Generate minimum 5 new patient referrals per month through family, neighborhood, and community networks.
- Represent the hospital positively in the community and encourage word-of-mouth referrals.
Christian Service & Professional Development:
- Demonstrate Christ-like attitude in service delivery and interpersonal interactions.
- Participate in staff devotions and spiritual development programs.
- Maintain punctuality, reliability, and accountability in all duties.
- Seek opportunities for skill improvement and professional growth.
Key Performance Indicators (KPIs - Monthly)
- Hospital cleanliness score (minimum 95% in internal audits)
- Infection control compliance (100% adherence to protocols)
- Patient satisfaction with facility cleanliness (minimum 4.5/5.0)
- New patient referrals generated (minimum 5)
- Community outreach participation (minimum 1 event per month)
- Attendance and punctuality record (minimum 98%)
- Equipment and supply usage efficiency (within 10% of budget)
Person Specifications / Requirements
Essential Qualifications:
- Minimum secondary school education (SSCE or equivalent)
- Basic training in cleaning techniques and infection control (on-the-job training provided)
- Previous experience in hospital or healthcare facility cleaning preferred
- Hardworking, humble, neat appearance (uniform must be ironed)
Essential Skills & Attributes:
- Born-again Christian with strong work ethic and moral character
- Physical fitness and stamina for demanding cleaning tasks
- Attention to detail and commitment to quality standards
- Basic communication skills in English and local languages
- Ability to follow instructions and work independently
- Positive attitude and willingness to learn
- Impeccable personal hygiene and grooming standards
- Respectful and courteous demeanor with patients and staff
Preferred Experience:
- Previous work in healthcare environment
- Basic understanding of infection prevention protocols
- Community involvement and local network connections.