• Application Deadline:
• Position: Social Media Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• Job Field Media / Advertising / Branding 
  
  

• We are looking for a data-driven Customer Experience (CX) Analyst to support customer experience improvement across our QSR/retail operations. This role focuses on analyzing customer feedback, mapping customer journeys, tracking CX KPIs, and delivering insights that improve service quality, loyalty, and repeat patronage.

Key Focus Areas:

• Customer feedback & VOC analysis (surveys, CRM, care interactions)


• Customer journey mapping & friction-point identification


• CX dashboards & reporting (Excel, Power BI / Tableau)


• Competitor CX benchmarking & loyalty insights


• Cross-functional collaboration with Marketing & Customer Care

Requirements:

• Bachelor’s degree in Marketing, Business, Social Sciences, or related field


• 2–4 years’ experience in CX, customer insights, or data analysis roles


• Strong analytical, reporting, and communication skills


• Customer-centric mindset