• Application Deadline:
• Position: Collection Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 8 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Job Summary

• The Collection Officer is responsible for recovering outstanding payments from customers, reducing overdue accounts, and maintaining healthy cash flow.


• The role involves contacting debtors, negotiating repayment arrangements, monitoring accounts, and ensuring compliance with company policies and legal guidelines.

Key Responsibilities

Debt Collection & Recovery:

• Follow up on overdue accounts through phone calls, emails, SMS, and visits


• Recover outstanding payments within agreed timelines


• Negotiate repayment plans with delinquent customers


• Persuade customers to settle debts while maintaining professional relationships


• Escalate difficult cases to management when necessary

Account Monitoring:

• Review aging reports to identify overdue accounts


• Monitor customer payment behavior and trends


• Maintain accurate records of all collection activities


• Ensure adherence to approved credit terms

Customer Communication:

• Respond to customer inquiries regarding outstanding balances


• Investigate and resolve billing discrepancies


• Maintain a professional and respectful approach during interactions


• Provide reminders prior to due dates where required

Field Collections (if applicable):

• Visit customers or business locations for debt recovery


• Deliver demand notices and collection letters


• Conduct verification of debtor information when necessary

Reporting & Documentation:

• Prepare daily, weekly, and monthly collection reports


• Update collection status in systems or databases


• Maintain proper documentation for all recovered and outstanding accounts


• Provide feedback to management on problematic accounts

Compliance & Risk Control:

• Ensure collection practices comply with company policies and applicable laws


• Maintain confidentiality of customer information


• Identify potential bad debts and recommend further action

Key Performance Indicators (KPIs):

• Amount of debt recovered


• Reduction in overdue accounts


• Collection efficiency ratio


• Recovery turnaround time


• Accuracy of collection records

Qualifications & Requirements

Education:

• Bachelor’s degree or HND in Finance, Accounting, Business Administration, Economics, or related field

Experience:

• 2–8 years experience in collections, credit control, customer service, or related role


• Field collection experience is an advantage

Skills & Competencies:

• Strong negotiation and persuasion skills


• Excellent communication and interpersonal abilities


• Ability to handle difficult conversations professionally


• Good problem-solving skills


• High level of integrity and confidentiality


• Attention to detail and organizational skills


• Basic knowledge of Microsoft Office (especially Excel)

Preferred Attributes:

• Ability to work under pressure and meet recovery targets


• Knowledge of debt recovery procedures and practices


• Experience with ERP or collection management systems


• Familiarity with legal processes related to debt recovery (added advantage).