• Application Deadline:
• Position: Admin / CRM Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Benue




• Job Field Administration / Secretarial 
  
  

Position Summary

• The Admin / CRM Manager is responsible for overseeing administrative operations and managing the company’s Customer Relationship Management (CRM) system to support sales, distribution, and customer service functions.


• This role ensures accurate customer data, efficient order processing, strong internal coordination, and optimized sales pipeline tracking within a lubricant distribution environment.


• The ideal candidate combines strong administrative leadership with CRM system expertise and understands B2B distribution operations, inventory coordination, and sales support processes.

Key Responsibilities

CRM Management:

• Administer and maintain the company’s CRM system (e.g., Salesforce, Zoho, HubSpot, or equivalent).


• Ensure accurate and up-to-date customer records (distributors, retailers, fleet clients, industrial customers).


• Monitor and manage sales pipelines, opportunities, and follow-ups.


• Generate CRM reports on sales performance, customer segmentation, and account activity.


• Train sales and admin teams on proper CRM usage and best practices.


• Improve CRM workflows to enhance efficiency and reporting accuracy.

Sales & Customer Support Coordination:

• Support the sales team with quotations, order processing, and account documentation.


• Track customer contracts, pricing agreements, and credit terms.


• Coordinate between warehouse, logistics, and sales teams to ensure timely delivery.


• Monitor key accounts and ensure service-level compliance.


• Assist in managing promotions, price updates, and product launches.

Administrative Management:

• Oversee daily administrative operations.


• Supervise admin staff and ensure task completion accuracy.


• Develop and maintain filing systems (digital and physical).


• Prepare management reports, sales summaries, and performance dashboards.


• Maintain internal documentation and operational procedures.

Reporting & Data Analysis:

• Analyze sales trends by product category (engine oils, hydraulic oils, greases, industrial lubricants, etc.).


• Track customer purchasing patterns and identify growth opportunities.


• Provide monthly KPI reports to management.


• Support forecasting activities using CRM and historical sales data.

Process Improvement:

• Identify inefficiencies in order-to-delivery workflows.


• Implement automation and digital tools where applicable.


• Ensure compliance with internal policies and documentation standards.


• h2>Qualifications


• Bachelor’s degree in Business Administration, Operations, or related field.


• 3–5+ years experience in administration and/or CRM management.


• Experience in distribution, FMCG, automotive, industrial supply, or lubricant industry preferred.


• Strong knowledge of CRM platforms and reporting tools.


• Proficiency in Microsoft Excel and reporting dashboards.


• Strong organizational and multitasking skills.


• Excellent communication and coordination abilities.

Performance Indicators (KPIs)

• CRM data accuracy rate


• Sales pipeline visibility & reporting timeliness


• Order processing turnaround time


• Customer retention rate


• Administrative efficiency metrics

Requirements

Key Competencies:

• Data accuracy & attention to detail


• Process-driven mindset


• Analytical thinking


• Leadership & team supervision


• Customer-focused approach


• Problem-solving ability.