• Application Deadline:
• Position: Tech Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field ICT / Computer 
  
  

About the job

• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.


• Document and log all support requests on Office Amp.


• Diagnose and resolve hardware, software, and network-related issues.


• Escalate unresolved issues to vendor support teams when necessary.


• Follow up with users to ensure issues are fully resolved.


• Monitor system performance and proactively respond to alerts.


• Perform routine maintenance tasks, such as software updates and system checks.


• Assist in deploying, configuring, and testing new software and hardware.


• Monitor systems for unauthorized access or unusual activity and escalate as needed.


• Ensure all security protocols, including data encryption and secure access, are followed.


• Conduct regular system audits to maintain compliance with organizational policies.


• Organize firm-wide security awareness training.


• Support data backup processes to prevent data loss.


• Ensure proper data organization, accessibility, and retrieval.


• Assist in maintaining data integrity by identifying and resolving discrepancies.


• Manage and maintain core business applications, ensuring optimal performance and timely updates.


• Coordinate with vendors and internal stakeholders to handle application upgrades, patches, and license renewals.


• Implement and monitor CI/CD pipelines for software deployment and integration.


• Collaborate with development and operations teams to streamline release processes and improve system reliability.


• Ensure application and DevOps processes adhere to security, compliance, and best practice standards.

Requirements

• Bachelor’s degree in Hard or Applied sciences such as computer science, engineering, Applied Physics, or related field.


• Minimum of 1 year of experience (Post NYSC) in technology, preferably in the investment industry or related financial services sector.


• Knowledge in driving and supporting technology.


• Proficiency with operating systems (Windows, MacOS, Linux), software applications, and basic networking concepts.


• Knowledge on information security trends and security protocols


• Strong communication and presentation skills, with the ability to engage stakeholders effectively.