Job Description
Main Functions
- The Facility Manager is responsible for the overall maintenance, safety, and functionality of the physical assets, including buildings, equipment, utilities, and grounds.
- The role ensures that the facilities operate efficiently, safely, and in compliance with health, safety, and environmental standards while delivering exceptional comfort and service to guests.
- The ideal candidate must possess strong technical expertise, leadership, and organizational skills, with the ability to manage multiple maintenance and operational tasks in a dynamic environment.
Role Responsibilities
Facility Operations and Maintenance:
- Oversee all maintenance and repair activities across the property, including electrical, plumbing, HVAC, mechanical and electrical systems etc.
- Develop and implement preventive maintenance programs to ensure uninterrupted operations.
- Supervise maintenance staff and coordinate external contractors or service providers.
- Monitor facility systems and utilities to ensure efficiency and safety.
- Ensure timely response to maintenance requests from various internal stakeholders.
Property Management:
- Ensure the facility’s infrastructure, fixtures, and amenities are kept in optimal condition.
- Maintain the overall appearance and functionality of all spaces
- Conduct regular property inspections and report on facility condition, maintenance needs, and improvement opportunities.
- Manage renovations, refurbishments, and upgrade projects within budget and time constraints.
Health, Safety, and Compliance:
- Enforce compliance with all safety, fire, and environmental regulations.
- Develop and maintain safety policies and emergency response plans.
- Conduct safety audits and ensure fire alarms, extinguishers, and emergency exits are operational.
- Train staff on safety procedures, emergency preparedness, and hazard prevention.
- Maintain accurate records of compliance inspections and certifications.
Energy and Utility Management:
- Monitor utility consumption (electricity, water, diesel etc.) and implement energy-saving measures.
- Manage the operation of generators and other power systems.
- Identify and implement cost-reduction opportunities through efficient resource management.
- Ensure uninterrupted power and water supply for guest comfort and operational continuity.
Vendor and Contract Management:
- Coordinate with external contractors for specialized maintenance, repairs, or installations.
- Negotiate service contracts and ensure adherence to agreed terms and performance standards.
- Evaluate contractor performance and maintain an approved vendor list.
Budgeting and Cost Control:
- Prepare and manage the facility and maintenance budget.
- Control maintenance costs while ensuring quality and efficiency.
- Maintain accurate records of expenditures, repairs, and maintenance schedules.
- Recommend capital improvements or upgrades for management approval.
Guest and Staff Support:
- Respond promptly to complaints regarding maintenance issues and ensure resolution.
- Collaborate with all departments to support seamless operations and guest satisfaction.
- Promote a culture of service excellence and proactive facility management.
Team Leadership and Development:
- Lead, train, and supervise maintenance and technical staff.
- Assign duties, monitor performance, and conduct regular team meetings.
- Encourage teamwork, accountability, and adherence to operational standards.
- Support staff development through coaching and technical training.
Experience / Qualifications
- Bachelor’s degree or HND in Facility Management, Engineering, Building Technology, or related field.
- 5 - 8 years of relevant experience.
- Professional certifications in Facility Management, Engineering, or Health & Safety (e.g., IFMA, HSE) are an added advantage.
- Proven experience managing building systems, maintenance teams, and vendor relationships.
- Strong understanding of hotel operations and guest service standards.
Competencies / Skills:
- Strong technical knowledge of building systems (electrical, mechanical, plumbing, HVAC).
- Excellent leadership and people management skills.
- Good knowledge of preventive and corrective maintenance practices.
- Understanding of health, safety, and environmental regulations.
- Strong budgeting and cost control abilities.
- Analytical thinking and problem-solving skills.
- Excellent communication and organizational skills.
- Ability to manage multiple projects and prioritize effectively.
- Proficiency in Microsoft Office Suite and maintenance management systems.
Behavioural Qualities / Other Competences:
- Integrity, professionalism, and reliability.
- Strong attention to detail and accountability.
- Calm and efficient under pressure.
- Proactive, results-oriented, and hands-on approach.
- Team player with excellent interpersonal skills.
- Commitment to guest satisfaction and service quality.
- Adaptable and responsive to operational demands.
- Strong work ethics and dedication to continuous improvement.