Job Description
Main Function
- The Client Relations Intern will lead the company’s efforts to build, nurture, and manage strategic relationships with clients, institutional investors, and business partners.
- This role is responsible for ensuring the highest level of client satisfaction, supporting business growth, and aligning client engagement strategies with the company’s vision and mission.
Role Responsibilities
- Develop and implement comprehensive client relations strategies that reinforce the Company’s value proposition and business objectives.
- Cultivate and maintain long-term relationships with middle-market companies, institutional lenders, and strategic partners.
- Act as the main point of contact for key clients, ensuring prompt resolution of inquiries and proactive identification of their capital needs.
- Collaborate with internal teams across all business segments to deliver tailored financing solutions and drive client satisfaction.
- Represent the Company at industry events, conferences, and client meetings, promoting the company’s innovative financing capabilities and blended capital approaches.
- Monitor market trends and client feedback to identify opportunities for product or service enhancements.
- Prepare and present regular reports on client engagement metrics and business development outcomes to senior leadership.
Qualifications and Requirements
Education and Certifications:
Bachelor’s Degree in Finance, Business Administration, Economics, or a related field; MBA or relevant advanced degree preferred
Language Requirements:
- Fluently bilingual in French and English (spoken and written) is required.
- Ability to effectively communicate, negotiate, and build relationships with clients in both languages.
- Comfortable preparing professional correspondence, presentations, and reports in French and English.
Experience:
- Minimum of 8 years’ experience in client relations, business development, or institutional sales within finance or investment sectors. or a First Class degree in a related field.
- Proven track record in managing and growing client portfolios, particularly in middle-market or specialty finance environments.
- Exceptional interpersonal, negotiation, and communication skills.
- Strong analytical and problem-solving abilities with a client-focused mindset.
- Global perspective and experience working with diverse teams and clients, especially in emerging markets such as Africa.
Core Competencies:
- Strategic Relationship Building
- Executive Communication
- Customer-Centric Leadership
- Performance & KPI Management
- Cross-Functional Collaboration
- Problem Solving & Decision Making.