• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are looking to hire a Customer Service Representative (Sales & Conversion) to manage client inquiries, convert leads into bookings, and ensure a seamless and professional client experience.

Responsibilities

• Respond promptly to inquiries via WhatsApp, Instagram, phone, and other platforms


• Convert inquiries in Job Summary to confirmed bookings and drive revenue


• Follow up consistently on pending leads


• Provide accurate information on treatments, pricing, and policies


• Maintain proper booking records and update CRM systems


• Upsell and cross-sell services where appropriate


• Escalate medical or technical questions to the appropriate team

Requirements

• Strong communication and interpersonal skills


• Sales-driven mindset with ability to convert leads


• Professional, polite, and customer-focused attitude


• Ability to multitask and manage multiple conversations


• Previous experience in customer service or sales is an added advantage.