• Application Deadline:
• Position: Customer & Freight Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Procurement / Store-keeping / Supply Chain 
  
  

Job Summary

• We are seeking an experienced Customer & Freight Operations Officer with strong expertise in freight clearing and forwarding operations.


• The role involves managing customer accounts, coordinating shipment clearance, and ensuring full compliance with Nigerian import regulations, including FORM M processing and documentation requirements.


• The successful candidate will serve as the key interface between clients, internal operations teams, and regulatory authorities to ensure efficient, compliant, and timely delivery of shipments.

Key Responsibilities

• Serve as the primary point of contact for customers on all shipment-related and service delivery communications.


• Develop and maintain strong working relationships with customers’ supply chain teams.


• Monitor shipment clearance processes in collaboration with operations teams until final delivery and confirmation of Proof of Delivery (POD).


• Liaise with documentation units for the processing of FORM M and ensure shippers are properly informed of all documentation requirements before shipment is forwarded to Nigeria.


• Ensure all shipping documents are accurate and compliant prior to cargo arrival.


• Interface with relevant government and industry regulatory agencies, including Nigeria Customs Service, FAAN, NAFDAC, and other statutory bodies.


• Ensure compliance with import/export regulations and stay updated on government policies relating to restricted and contraband goods.


• Ensure approved systems, procedures, and service delivery standards are followed.


• Participate in customer-driven improvement initiatives aimed at improving operational efficiency and cost optimisation.


• Assist with the timely acquisition and renewal of permits, approvals, and regulatory licenses.

Qualifications & Experience

• Minimum of 5 years’ experience in customer account management within the supply chain and logistics industry.


• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.


• Strong knowledge of freight clearing and forwarding operations.


• Hands-on experience with FORM M processing and import documentation.


• Advanced front desk knowledge of Customs entry procedures, import/export documentation, and port processes.


• Proven experience interfacing with Nigeria Customs Service, FAAN, NAFDAC, and other regulatory agencies.


• Proficient in Microsoft Office Suite.


• Working knowledge of logistics and supply chain operations.


• Excellent communication, coordination, and negotiation skills