• Application Deadline:
• Position: Enrollee Relations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Abuja




• Job Field Human Resources / HR 
  
  

Summary Job description

Note 1

• To manage enrollee relationships by ensuring seamless healthcare access, handling enquiries and complaints, and supporting registration processes to drive high client satisfaction, loyalty, and to guarantee optimal client satisfaction and retention


• Manage enrollee inquiries and support by serving as the primary point of contact for assigned enrollees while providing personalized guidance on utilizing their health plans effectively.


• Engage clients and improve retention.


• Build trust and rapport with enrollees through regular check-ins and tailored support.


• Coordinate access to healthcare services and ensuring enrollees do not face delays at hospitals by coordinating with the medical team.


• Handle complaints and escalations


• Act as a bridge between the enrollee, the hospital and internal departments to clear operational bottlenecks


• Maintain accurate records by keeping detailed and updated profiles of enrollee interactions, claims history, and feedback within the central database


• Propose actionable process improvements to management


• Ensure seamless service delivery across enrollee touchpoints


• Identify opportunities for service improvement

Requirements

• Education: B.Sc / HND Social Science or Health-related course preferred


• Experience: 2–3 years experience in HMO operations, enrolee management or customer service role.