Job Description
Case Management
- Deliver professional, confidential services to survivors of GBV, using the IASC holistic, survivor-centered case management approach.
- Accurately document client information by completing intake and consent forms, ensuring safe and confidential data storage.
- Maintain the organization’s case management system while upholding strict confidentiality standards.
- Collect, manage, and store GBV data ethically and securely; support data analysis and collaborate with the GBV Psychosocial Officer to share key trends with stakeholders.
- Contribute to the development and effective use of case management monitoring tools by community workers.
- Assist in preparing reports on psychosocial program activities.
- Support the development of referral pathways and strengthen coordination among GBV service providers.
Training, Mentorship, and Coaching
- Supervise, train, and mentor community workers involved in psychosocial programming.
- Provide technical guidance to ensure psychosocial interventions align with best practices.
- Monitor case management quality and build staff capacity through formal and on-the-job training.
- Facilitate training sessions on key topics such as active listening, communication skills, safety planning, GBV principles, and core GBV concepts.
Coordination and Networking
- Build and sustain strong relationships with service providers, camp management, and relevant sectors (health, legal, protection, psychosocial) to ensure coordinated survivor support.
- Participate in capacity-building initiatives for local partners on psychosocial support.
- Engage community and women leaders to strengthen community-based support systems for survivors.
- Oversee the implementation of monthly outreach plans based on identified case trends and needs of women and girls.
Partnership Development
- Participate in partner review meetings and psychosocial capacity assessments.
- Organize and deliver training sessions to strengthen partners’ organizational and technical capacity, promoting peer learning.
- Support the establishment and strengthening of referral networks and pathways among GBV actors.
- Provide case management guidance and oversight to local partners, in collaboration with the Program Manager.
- Ensure partner participation in case conferences and inter-agency coordination meetings.
- Assist the Program Manager in reviewing partner reports related to psychosocial activities.
- Support planning and facilitation of partnership review workshops and learning sessions.
Requirements
- Minimum of 2 years’ experience in protection programming, including supervisory responsibilities and program implementation.
- Strong technical expertise in GBV, protection, and women and girls’ safe space programming.
- Solid understanding of gender inequality, discrimination, and violence against women and girls.
- Demonstrated experience applying GBV guiding principles in practice.
- Skills in community mobilization, behavior change communication, and addressing harmful social norms.
- Proven experience facilitating trainings on GBV, gender, and SRH topics.
- Strong analytical, communication, and report-writing skills.
- Excellent interpersonal skills and ability to work effectively with diverse stakeholders.
- Highly organized, adaptable, and able to work in multicultural environments.
Desirable Skills
- Ability to multitask and translate information into timely action.
- Fluency in English and either Hausa or Kanuri.
- Strong interpersonal and relationship-building skills.
- Excellent presentation and facilitation abilities.
- Proficiency in IT tools, especially for reporting.
- Strong organizational and time management skills.
Performance Measures
- Timely development of work plans and monitoring tools.
- Effective and timely implementation of project activities.
- Increased visibility of LABDI’s interventions among donors, partners, and beneficiaries.
- Production of high-quality, timely reports.
- Accurate and well-maintained records management.