• Application Deadline:
• Position: Onsite IT Service Desk Assistant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Key Duties and Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)


• Respond to customer queries by phone and email


• Create step-by-step training material (one-point lessons) with screenshots for use by business users where required


• Provide technical assistance and support for concerns and issues related to systems, software, and hardware


• Maintain conformance of computer systems


• Where required, participate in engagement sessions to determine root cause of recurring issues

Requirements

Educational Qualification:

• University Degree in Computer Science or related discipline

Minimum Work Experience:

• 3 years working experience in Information Technology and computer networking


• Working experience in IT service management


• Experience working in an FMCG environment is a plus

Knowledge and Skill Requirements:

• Knowledge of IT Service Management (ITIL)


• Knowledge of Cisco networking (CCNA)


• Computer network configuration and troubleshooting skills


• Office 365 and windows operating system support skills


• Knowledge of power platform a plus