Job Description
Job Summary
The Administrative Officer or Secretary provides essential administrative and clerical support to ensure the smooth day-to-day operations of the logistics company. This role involves coordinating office activities, managing communication, maintaining records, and supporting logistics operations.
Key Responsibilities
Administrative Support
- Manage office activities and maintain a well-organized work environment
- Handle filing systems (physical and digital) for easy record retrieval
- Prepare reports, memos, letters, and other documents
- Maintain inventory of office supplies and place orders when needed
Communication & Correspondence
- Receive, screen, and direct phone calls, emails, and visitors
- Act as a liaison between management, staff, clients, and partners
- Respond to inquiries professionally and promptly
Scheduling & Coordination
- Schedule meetings, appointments, and company events
- Manage executives’ calendars and travel arrangements
- Coordinate internal communications between departments
Logistics Support Functions
- Assist in tracking shipments and delivery schedules
- Maintain records of dispatch, deliveries, and transportation logs
- Support coordination between drivers, warehouse staff, and clients
- Help prepare logistics reports and documentation
Record Keeping & Documentation
- Maintain accurate company records, invoices, and receipts
- Ensure proper documentation of shipments and transactions
- Update databases and ensure data accuracy
Customer Service
- Attend to customer inquiries regarding deliveries and services
- Handle basic complaints and escalate issues when necessary
- Provide updates on shipment status when required
Compliance & Office Procedures
- Ensure adherence to company policies and procedures
- Support audits and compliance checks
- Maintain confidentiality of company information
Skills
- Strong organizational and multitasking skills
- Good written and verbal communication
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Attention to detail and problem-solving ability
- Basic understanding of logistics operations is an added advantage