• Application Deadline:
• Position: Tech Support and Automation



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field ICT / Computer 
  
  

About the job

IT Support & Operations

• Provide first-level support for IT service requests and user issues


• Assist in troubleshooting hardware, software, and network-related problems


• Support system maintenance, backups, and routine IT operations


• Maintain logs of incidents, resolutions, and service requests

Process Automation & Optimization

• Identify repetitive manual processes across teams and recommend automation opportunities


• Build and maintain simple automation workflows (e.g., Zapier, Power Automate, scripts)


• Support integration between business tools and systems


• Document automation processes and workflows

User & Access Management

• Assist with user account creation, updates, password resets, and deactivations


• Support IT change management processes and system updates


• Help implement basic access controls and security best practices

Network, Systems & Website Support

• Assist in managing domains and DNS records


• Support website updates and monitoring


• Help track IT assets, subscriptions, and software licenses


• Assist with basic network monitoring and system performance checks

Data Analysis & Reporting

• Support development of simple reports and dashboards for IT and business teams


• Assist in analyzing system usage, IT performance, and service trends


• Contribute to data collection for operational and performance reporting


• Help identify insights for process improvement

Documentation & User Education

• Create and maintain IT documentation, guides, and SOPs


• Assist in developing user training materials and awareness content


• Support cybersecurity awareness initiatives

Cross-Functional Collaboration

• Work with Funds, Wealth, Finance, and Operations teams to understand needs


• Translate business requirements into technical or automation solutions


• Support implementation of digital tools across departments

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with a minimum of 1 year post NYSC experience.


• Basic knowledge of IT systems, networking, or technical support


• Interest in data analysis, process improvement, and technology-driven solutions


• Basic knowledge of automation tools (e.g., Zapier, Power Automate)


• Familiarity with data tools (Excel, Power BI, SQL is a plus)


• Basic understanding of APIs and integrations is an advantage


• Strong communication and organizational skills