• Application Deadline:
• Position: Customer Service Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Abuja , Lagos , Rivers




• City Port Harcourt




• Job Field Customer Care 
  
  

Responsibilities

• Regularly communicate with customers to check if there are any complaints to be resolved.


• Provide timelines for closure of complaints and provide regular updates on the progress of issue resolution.


• Timely closure of complaints – minor issues in 24-48 hours, major complaints – align stakeholders on timelines and provide feedback to customers accordingly.


• Timely response to customers on phone and emails.


• Maintain 100% response rate on emails in <24 hours.


• Escalate issues to supervisor if complaint resolution is taking longer than expected.


• Maintain a register of customer complaint in excel sheet as per the set norm.

Requirements 

• Any graduate / HND holder with 2-3 years relevant work experience.