• Application Deadline:
• Position: Customer Success Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  

OnePort 365 is looking for a proactive Customer Success Officer to drive seamless service delivery, customer satisfaction, and retention across our logistics operations.

What You'll Do

• Ensure on-time delivery (OTD) and smooth execution of shipments


• Manage issue resolution & escalations within defined SLAs


• Drive customer retention, repeat bookings, and account growth


• Improve customer experience (NPS) and feedback management


• Provide proactive communication & real-time shipment updates


• Support customer onboarding and adoption of digital tools

Success Metrics (KPIs)

• Achieve ≥85–90% On-Time Delivery


• Resolve ≥90% of issues within SLA


• Improve customer retention & repeat bookings


• Maintain NPS ≥75–80%


• Drive 50%+ digital product adoption

Requirements

• 2–5 years experience in Customer Success / Operations / Logistics


• Strong problem-solving and stakeholder management skills


• Experience in customer engagement, service delivery, or supply chain