• Application Deadline:
• Position: ICT Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Oyo




• City Ibadan




• Job Field ICT / Computer 
  
  

Job Description

• The School of Enterprise Management, Ibadan Business School is seeking a competent and proactive ICT Support Officer to provide technical support for a nationwide online modular training programme. The role involves managing the digital learning platform, supporting users, and ensuring seamless technical operations.

Key Responsibilities

• Provide technical support to participants, facilitators, and staff


• Manage and maintain the Digital Learning Platform


• Support user registration, login, and account issues


• Monitor system performance and troubleshoot technical problems


• Assist in live sessions and resolve technical disruptions


• Maintain website functionality and backend operations


• Provide support for content uploads and platform updates


• Ensure data security, backups, and system integrity


• Respond to helpdesk queries (email, chat, phone) promptlyDocument technical issues and resolutions

Requirements / Qualifications

• Minimum of a First Degree or HND in Computer Science, Information Technology, Computer Engineering, or related field


• Proven experience in IT support, helpdesk, or system administration


• Basic knowledge of Learning Management Systems (LMS)


• Familiarity with web technologies (HTML, CMS, basic troubleshooting)


• Experience supporting online platforms or virtual training environments


• Strong problem-solving and analytical skills


• Good communication and interpersonal skills

Desired Skills (Added Advantage):

• Experience with Zoom or webinar platforms


• Knowledge of database management and cloud systems


• Familiarity with cybersecurity best practices


• Experience in EdTech or digital learning environments