Job Description
Key Responsibilities
Recruitment & Talent Acquisition
- Support end-to-end recruitment activities, including job postings, candidate sourcing, screening, interviews, and onboarding.
- Coordinate interview schedules and maintain effective communication with candidates and hiring managers.
- Maintain a talent pipeline for current and future hiring needs.
- Ensure a professional and positive candidate experience throughout the recruitment process.
- Support timely filling of vacancies in line with business requirements.
Employee Onboarding
- Facilitate onboarding processes for new hires, including documentation, orientation, and induction activities.
- Ensure new employees are properly introduced to company culture, policies, and procedures.
- Partner with line managers to support smooth integration and early productivity of new hires.
Employee Relations
- Serve as a first point of contact for employee inquiries, concerns, and HR-related matters.
- Support the promotion of a positive workplace culture and employee engagement initiatives.
- Assist in handling employee grievances and disciplinary matters in line with company policy.
- Escalate sensitive or complex employee issues appropriately.
Performance Management
- Support the coordination and administration of performance appraisal cycles.
- Track performance review completion and ensure proper documentation.
- Assist managers in identifying performance gaps and improvement opportunities.
- Support the implementation of performance improvement plans where required.
Learning & Development
- Coordinate internal and external training programs, workshops, and learning initiatives.
- Maintain accurate training records and monitor training completion.
- Support evaluation of training effectiveness and learning outcomes.
- Assist with career development initiatives and succession planning activities.
HR Administration & Compliance
- Maintain accurate and up-to-date employee records, files, and HR databases.
- Prepare HR reports and analytics, including headcount, turnover, and workforce data.
- Manage employee documentation such as contracts, confirmations, promotions, and exits.
- Ensure compliance with Nigerian labor laws, company policies, and regulatory requirements.
Policy Implementation
- Support the development, communication, and enforcement of HR policies and procedures.
- Ensure employees are aware of and adhere to company policies.
- Assist with periodic review and updating of HR policies as required.
Key Performance Indicators (KPIs)
- Time-to-fill vacancies
- Employee retention rate
- Employee engagement or satisfaction scores
- Compliance and audit adherence
- Training completion rates
- Performance appraisal completion rate
Qualifications & Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related discipline
- 2–4 years of relevant Human Resources experience
- Professional HR certification (e.g., CIPM, SHRM, HRCI) is an added advantage
- Strong knowledge of labor laws and HR best practices
- Experience working in a fast-paced or growing organization is an advantage
Skills & Competencies
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Problem-solving and conflict resolution skills
- High level of confidentiality, professionalism, and integrity
- Proficiency in Microsoft Office Suite and HR software
- Strong analytical, reporting, and documentation skills
Additional Information
- The role requires discretion, sound judgment, and the ability to manage sensitive information.
- The Human Resource Officer plays a critical role in shaping employee experience and supporting organizational culture.