• Application Deadline:
• Position: Field Collections Agent - Edo



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Edo




• City Benin




• Job Field Customer Care, Success and Service 
  
  

Role Summary

• Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

• Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.


• Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).


• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.

• Track, follow up, and convert promises to pay (PTPs) into actual payments.


• Negotiate repayment plans and settlements within approved guidelines.


• Maintain accurate records of all activities and customer interactions.


• Verify customer information and update records to improve contactability.


• Prioritize accounts based on delinquency stage and recovery potential.


• Escalate non-responsive or high-risk accounts where necessary.


• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.


• Ensure compliance with internal policies and regulatory requirements

Requirements

To excel in this role, you should meet the following criteria:

• Bachelor’s degree in any relevant field..


• 1–2 years’ experience in collections or field recovery.


• Understanding of delinquency management and roll rates.


• Strong negotiation and communication skills.


• Proficiency in Microsoft Excel.


• Self-driven, accountable, and comfortable working in a target-driven environment.


• Strong analytical and problem-solving ability.