• Application Deadline:
• Position: Onsite Technical Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Engineering / Technical 
  
  

Job Description

• Manage Incidents, respond to request for technical assistance in person, via phone and email


• Responsible for supporting post-sales customer activity remotely and on-site.


• Responsible for carrying out detailed Site Survey & maintain proper documentation


• Perform installation and implementation and network integration at customer’s site


• Promptly investigate, resolve & report any incidents, errors, events or deviations.


• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.


• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.


• Share insight & appropriate action against bandwidth consumption, virus infection and security threats


• Track and route problems and requests and document resolutions


• Prepare daily activity reports 11] Inform management of recurring problems

Requirements

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN.


• Device / Network level Troubleshooting, Computers (OS & Application Level).


• Analytical.


• Internet and Tech savvy.


• Customer Focused.


• Team Player.


• Relevant Industry Experience, been on the front end handling customers and team.