• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Lagos




• City Lekki




• Job Field Customer Care, Success and Service 
  
  

Job Summary 

• Are you passionate about Customer Service Officer and looking to make an impact in a fast-growing laundry and dry cleaning company? Swift Drycleaners Ltd is seeking a dedicated Customer Service Officer to enhance customer experience and contribute to the growth of our customer base.


• If you reside around the Lekki Phase 1 axis and have a flair for both customer service and marketing, we’d love to hear from you!

Key Responsibilities

• Attend to customer inquiries and resolve complaints in a professional and timely manner.


• Manage customer orders, ensuring accurate and prompt pickup and delivery of garments.


• Handle phone calls, emails, and walk-in clients with excellent service etiquette.


• Maintain and update the customer database, ensuring accuracy of customer information and preferences.


• Develop and implement strategies to increase the company's customer base, including customer referral programs and targeted marketing initiatives.


• Promote the company’s services and products to both existing and potential customers to increase brand awareness.


• Coordinate with the operations/factory to ensure seamless service delivery.


• Collect, document, and analyze customer feedback to improve service offerings.


• Participate in community engagement and local marketing efforts to attract new customers within the Lekki Phase 1 area.

Qualifications and Skills

• Minimum of OND / HND / Bachelor’s degree in Business Administration, Marketing, or a related field.


• Proven experience in customer service, preferably in a laundry or retail environment.


• Strong marketing and communication skills, with the ability to promote services effectively.


• Ability to develop creative strategies to drive customer acquisition and retention.


• Excellent interpersonal and problem-solving skills.


• Proficiency in Microsoft Office Suite.


• Must reside around Lekki Phase 1 or its environs.