• Application Deadline:
• Position: Call Centre Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Description

• We are seeking a motivated and customer-focused Call Center Agent to handle inbound and/or outbound calls.


• The ideal candidate will provide excellent customer service, resolve customer inquiries efficiently, and maintain a high level of professionalism at all times.

Responsibilities

• Answer incoming calls and/or make outbound calls to customers.


• Provide accurate information about products, services, and company policies.


• Resolve customer complaints and issues in a timely and professional manner.


• Document customer interactions and update records in the system.


• Meet or exceed performance targets such as call quality, resolution time, and customer satisfaction.


• Follow call center scripts, procedures, and compliance guidelines.


• Escalate complex issues to supervisors when necessary.

Education & Experiences

• High school diploma or equivalent (Universitydegree is a plus).


• Previous call center or customer service experience.


• Familiarity with CRM or call center software.


• Ability to work flexible shifts, including evenings or weekends.

Skills:

• Strong verbal communication and active listening skills.


• Basic computer skills and ability to navigate multiple systems.


• Ability to remain calm and professional in high-pressure situations.


• Customer-oriented mindset and problem-solving ability.