• Application Deadline:
• Position: State Coordinator (POS)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales & Business Development 
  
  

Key Responsibilities

• Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery


• Recruit, onboard, and manage POS agents, merchants, and field officers across the state


• Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth


• Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)


• Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints


• Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance


• Develop and execute strategies to expand agent networks and increase market penetration within the state


• Conduct regular training and performance reviews for POS agents and field teams


• Analyze market trends, competitor activities, and customer feedback to identify growth opportunities


• Prepare and submit periodic performance, risk, and operational reports to regional or national management


• Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team


• Enforce fraud prevention measures and promptly report suspicious activities


• Represent the company in engagements with local partners, merchants, and government stakeholders when required

KPIs

Operational Performance KPIs:

• POS terminal uptime percentage


• Number of active POS terminals vs. deployed terminals


• Transaction success rate (%)


• Average transaction processing time


• Number of unresolved operational issues beyond SLA

Agent & Network Growth KPIs:

• Number of active POS agents in the state


• Net new POS agent acquisitions per month


• Agent activation rate after onboarding (%)


• Agent retention rate


• Agent productivity (average transactions per agent per day/month)

Revenue & Volume KPIs

• Total transaction volume (value and count)


• Revenue generated from POS transactions


• Month-on-month transaction growth rate


• Average revenue per agent (ARPA)


• Contribution of the state to national POS revenue

Compliance & Risk KPIs:

• KYC compliance rate among agents


• Number of regulatory or audit issues reported


• Fraud incidence rate and loss value


• Timeliness of fraud reporting and resolution


• Settlement accuracy rate

Customer Experience KPIs:

• Number of customer complaints related to POS services


• Average complaint resolution time


• Customer satisfaction score (CSAT) or agent satisfaction score


• POS downtime incidents impacting

Team & Execution KPIs:

• Field team productivity (visits, activations, trainings conducted)


• Training completion rate for agents and staff


• Execution rate of state-level growth initiatives


• Timeliness and accuracy of performance reporting

Educational Qualification and Skills

• Bachelor’s Degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.


• Communication and interpersonal Skills, Analytical and Problem-Solving Skills,


• Technical and Operational Skills.