• Application Deadline:
• Position: Service Manager - Dana Motors



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 6 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Job Summary

• We are looking for an experienced Service Manager to lead after-sales service operations, workshop performance, and customer satisfaction.


• The role focuses on ensuring high service quality, strong technical capability, and sustainable profitability of the service function.


• Experience with the Automobile industry in Nigeria will be a significant advantage.

Key Responsibilities

• Manage end-to-end workshop and service center operations.


• Ensure service revenue, labor efficiency, and parts sales targets are met.


• Implement service processes aligned with brand and OEM standards.


• Lead technical teams, advisors, and support staff.


• Drive customer satisfaction, retention, and repeat business.


• Monitor warranty claims, turnaround time, and service quality.


• Plan technician training and skill upgrades.


• Maintain tools, equipment, and safety standards.


• Provide MIS and operational reports to management.

Qualifications and Experience

• Degree/Diploma in Automobile or Mechanical Engineering.


• 6+ years in automotive after-sales/service management.


• Strong workshop operations and team leadership experience.


• Knowledge of warranty systems and technical diagnostics.


• Customer-focused mindset with commercial understanding.


• Exposure to AI-based diagnostics, predictive maintenance tools, or digital service platforms