• Application Deadline:
• Position: Business Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Sales & Business Development 
  
  

Duties

Merchant Support & Relationship Management:

• Assist in onboarding new merchants across retail, SME, and enterprise segments.


• Support account setup, documentation, KYC compliance, and initial activation of services.


• Maintain regular communication with merchants to ensure satisfaction and proper usage of products and services. 2. Operational & Administrative Support


• Collaborate with internal teams (operations, technology, finance) to support deployment of payment devices (POS, SoftPOS, QR, etc.).


• Track and follow up on merchant activity, transaction volumes, and settlement issues.


• Resolve basic merchant inquiries and escalate more complex issues as needed.

Data & Reporting:

• Maintain accurate records of merchant accounts, engagement activities, and status updates.


• Generate routine reports on merchant activity, onboarding progress, and operational issues


• Gather feedback from merchants and share insights for service improvement.

Product Knowledge & Education

• Stay up to date on company product offerings and ensure merchants understand the value of our solutions.


• Provide onboarding training or demonstrations to merchants on how to use digital payment solutions.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline.


• Experience: Minimum 3 years of relevant work experience in merchant acquisition, customer support, digital payments, or fintech. Post NYSC experience.