• Application Deadline:
• Position: E-channels Support Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Objectives

• To design, develop, and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.


• The role also aims to enhance the terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.

Duties & Responsibilities

• POS Solution design and implementation.


• POS application certification with schemes/PTSA.


• Provide technical and functional support for POS configuration platforms.


• Monitor channel performance and ensure high availability and uptime of the transaction processing platform.


• Manage and resolve channel-related incidents, service requests, and escalations within SLA.


• Payment Platform management and transaction switching


• Merchant/Agent registrations


• Supper Agents/Banks Host to Host implementations


• Payattitude implementation on 3rd-party devices


• 2nd level merchants/Agents support


• Participate in UAT (User Acceptance Testing) and deployment of new POS.


• Liaise with third-party service providers and aggregators for channel service resolution and optimization.


• Document issues, resolutions, and maintain a knowledge base for recurring issues and training.


• Ensure compliance with security standards, operational procedures, and regulatory requirements.

Key Performance Indicators

• Channel uptime and service availability


• Response and resolution time to incidents and support tickets


• Effective project management and delivery.


• Number of escalations closed within SLA


• Quality of documentation and reporting


• End-user satisfaction rating

Job Requirements

Education:

• HND/Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Others:

• Experience supporting electronic channels like POS, ATM, or Agency Banking platforms is a plus.

Experience: Minimum4years’ experience in an IT support or digital banking operations role.

Key Competency Requirements:

Knowledge:

• Good understanding of digital channel platforms, APIs, and transaction processing.


• Familiarity with payment processing, transaction monitoring, and dispute handling.

Skill/Competencies:

• Basic SQL knowledge and ability to analyze system logs and reports.


• Knowledge of the ITIL framework or helpdesk ticketing systems is an advantage.


• Strong problem-solving and communication skills.


• Ability to work under pressure and meet tight deadlines.


• Customer-focused attitude and commitment to quality service delivery.