• Application Deadline:
• Position: Customer Service / Estate Management Personnel



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 - 8 years



• Location Lagos




• City Ikeja




• Job Field Customer Care, Success and Service  , Real Estate 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

Responsibilities

• Attend to residents’ complaints, requests, and inquiries promptly and professionally


• Serve as the first point of contact for all estate communication


• Track and follow up on complaints until resolution


• Coordinate with maintenance and facility teams for service delivery


• Ensure proper documentation of all issues, resolutions, and updates


• Communicate estate updates, and directives to residents


• Monitor general cleanliness, service quality, and basic estate standards


• Escalate unresolved issues to management when necessary


• Support administrative duties related to estate operations


• Maintain strong customer satisfaction and professional relationship with residents.

Requirements

• 7-8 years experience in Customer Service (estate/facility experience is an advantage)


• Strong communication and interpersonal skills


• Must be mature, professional, and well-organized


• Good problem-solving and conflict resolution skills


• Computer literate (MS Office, email communication)


• Ability to multitask and work under pressure


• Attention to detail and good record-keeping skills


• Added advantage: Preferably male and must be able to drive with a valid driver’s license.