Job Description
Key Responsibilities
Registration and Data Capture:
- Register residents on the LASRRA application across approved devices (Windows/Android).
- Accurately capture biodata including full name, address, date of birth, contact details, and other required information.
- Capture high-quality facial images using external camera devices within defined standards.
- Capture residents’ signatures using digital signature pads.
- Scan and upload required supporting documents (e.g., utility bills, ID cards).
- Print and issue acknowledgement or temporary registration slips to residents.
Data Verification and QualityAssurance:
- Verify all resident information for completeness, accuracy, and consistency.
- Ensure no duplicate registrations by adhering to system validation protocols.
- Maintain high data integrity standards during capture and submission processes.
- Ensure daily synchronization of captured data to backend systems.
Resident Engagement and Service Delivery:
- Provide clear guidance andassistanceto residents throughout the enrolment process.
- Respond to enquiries in a professional and courteous manner.
- Maintain a polite, patient, and respectful approach when dealing with residents.
- Ensure a smooth and positive registration experience for all applicants.
Operational and Field Management:
- Manage crowd control to maintain an orderly and efficient enrolment environment.
- Support team operations to meet daily and periodic enrolment targets.
- Work effectively in both indoor and outdoor/remote registration locations.
- Collaborate with team members and supervisors to resolve operational challenges.
Equipment Handling and Maintenance:
- Set up andoperateall registration equipment including laptops, fingerprint scanners, cameras, signature pads, and printers.
- Ensureall assigned devices are well-maintained, clean, and fully functional.
- Report any faults, damage, or technical issues promptly to the supervisor or IT support team.
- Handle equipment responsibly to avoid damage or data loss.
Reporting and Compliance:
- Prepare andsubmitdaily enrolment reports accurately and on time.
- Maintain strict confidentiality of resident data at all times.
- Comply fully with LASRRA data protection and security guidelines.
- Adhere to organizational policies, operational procedures, and ethical standards.