• Application Deadline:
• Position: Customer Experience Executive



• Job Type Full Time , Onsite



• Qualification BA/BSc/HND , OND , Others



• Experience 3 - 6 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

We require a disciplined and emotionally intelligent professional who understands structured follow-up, client psychology, team coordination, and service performance metrics.

This role combines systems, empathy, and enforcement.

Key Responsibilities

• Manage CRM systems and structured customer databases


• Lead customer communication workflows across multiple touchpoints


• Handle client escalations with empathy and resolution discipline


• Develop and implement call scripts and structured call flows


• Coordinate CX team members and monitor performance standards


• Drive structured follow-up culture across inquiries and transactions


• Support strategic debt recovery through structured communications


• Track customer satisfaction metrics and response time KPIs


• Monitor service quality and enforce compliance to service protocols


• Develop documentation and CX process improvement systems

Candidate Profile

• 3–6 years experience in structured customer service or CX environments


• Experience managing teams or coordinating service staff


• Demonstrated experience in strategic debt recovery or collections


• Strong emotional intelligence and conflict resolution capability


• Experience designing call scripts and customer engagement flows


• Strong follow-up discipline and accountability mindset


• CRM system management experience


• Experience in real estate, financial services, or structured service environments is a strong advantage


• Applicants must clearly state:


• Teams or CX structures they have managed


• Systems or workflows they have implemented


• Measurable improvements achieved (recovery rates, response times, satisfaction metrics)


• Immediate resumption preferred