• Application Deadline:
• Position: Customer Service Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Delta




• City Ebute Metta




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• We are seeking a smart, proactive, and customer-focused Customer Service Associate to serve as the first point of contact for customers and clients.


• The ideal candidate will be responsible for handling inquiries, resolving complaints professionally, and ensuring excellent customer experience while supporting the smooth operation of front desk and customer service activities.


• The successful candidate must possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Welcome and attend to customers and visitors professionally


• Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms


• Resolve complaints efficiently and escalate complex issues where necessary


• Provide accurate information regarding company products and services


• Maintain proper customer records and documentation


• Handle customer feedback and ensure customer satisfaction at all times


• Support administrative and operational activities within the department


• Maintain a professional appearance and uphold the company’s customer service standards


• Build and maintain positive relationships with customers and clients


• Perform other duties as assigned by management

Requirements

• Minimum of HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline


• 1–3 years relevant customer service experience


• HIM (Health Information Management) Certification is mandatory


• Excellent verbal and written communication skills


• Strong interpersonal and problem-solving abilities


• Good knowledge of Microsoft Office applications


• Ability to multitask and work under pressure


• Strong organizational and time management skills


• Professional appearance and positive attitude


• Ability to work independently and within a team environment


• Must reside in Warri, Delta State or its environs, as accommodation will not be provided

Skills and Competencies:

• Customer relationship management


• Effective communication skills


• Conflict resolution ability


• Attention to detail


• Teamwork and collaboration


• Professionalism and integrity.