• Application Deadline:
• Position: Customer Care Manager



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Brief

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.


• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth


• Take ownership of customers issues and follow problems through to resolution


• Set a clear mission and deploy strategies focused towards that mission


• Develop service procedures, policies and standards


• Keep accurate records and document customer service actions and discussions


• Analyse statistics and compile accurate reports


• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment


• Keep ahead of industry’s developments and apply best practices to areas of improvement


• Control resources and utilise assets to achieve qualitative and quantitative targets


• Adhere to and manage the approved budget


• Maintain an orderly workflow according to priorities

Requirements and skill

• HND / OND Degree in Business Administration or related field.


• Ability in providing customer service support


• Excellent knowledge of management methods and techniques


• Proficiency in English


• Working knowledge of customer service software, databases and tools


• Awareness of industry’s latest technology trends and applications


• Ability to think strategically and to lead


• Strong client-facing and communication skills


• Advanced troubleshooting and multi-tasking skills


• Customer service orientation