• Application Deadline:
• Position: Customer Support Lead



• Job Type Full Time , Remote



• Qualification BA/BSc/HND



• Experience 4 years



• Location Nigeria




• Job Field Customer Care, Success and Service 
  
  

You'll own how it feels when something goes wrong. First responder, last hope, calm voice in the middle of a stuck transfer. Support at a money app is the product.

What you'll do

• Hire and lead a support team across WhatsApp, in-app chat, and social


• Design escalation paths to engineering for live incidents


• Own NPS and first-response SLAs — minutes, not hours


• Turn support tickets into product fixes by partnering with PM and engineering

What we're looking for

• 4+ years support or CX leadership at a consumer fintech


• Written like a real Nigerian, not like a corporate template


• Ops mindset — you build playbooks, not just answer tickets


• You've led a team through a real money-stuck incident and kept the trust