• Application Deadline: Thu, 21 May 2026 00:00:00 GMT
• Position: Call Centre Agent - Hausa



• Job Type Contract



• Qualification BA/BSc/HND , OND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

DKT NIGERIA is set to recruit Call Centre Agent based in Lagos state. We are looking for a smart, dynamic, self-motivated, and committed individual to fill this position:

Key Accountabilities/Responsibilities 

• Manage inbound and outbound customer calls in a timely manner


• Provide accurate and satisfactory answers to family planning related queries and concerns


• Identify and escalate priority issues and report to the high-level management


•  Guide callers through family planning methods, navigating the company site or using the products or services


• Following call centre “scripts” when handling topics on family planning/sexual reproductive health


• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives


• Following up with customer calls where required

Qualification / Experience

• OND/HND/BSC in any related field


• Strong verbal communication skills along with active listening


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively


• Exceptional interpersonal and rapport building skills


• Computer literacy


• In-depth knowledge of a company’s products and/or services


• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area


• Ability to communicate in English Hausa is Mandatory. 


• 2-3 years of experience in a customer support role


• Familiarity with CRM systems and practice


• Applicant should be a Female