• Application Deadline:
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Administration / Facilities 
  
  

Job Summary

• Reporting to the Founder, you will take full ownership of day-to-day operations across the workshop and front office, manage staff performance, ensure processes are followed, and maintain smooth business operations with minimal supervision.


• This role requires someone accountable, takes initiative and has good people management skills.

Job Responsibilities

Operations Management:

• Oversee daily workshop and office operations end-to-end


• Ensure jobs move efficiently from intake to completion and delivery


• Maintain and improve operational processes and workflows


• Track turnaround times and enforce deadlines


• Monitor inventory (materials, tools, products) and manage restocking

Team Management:

• Supervise artisans, customer service staff, and operations support staff


• Set clear daily and weekly targets and ensure accountability


• Monitor productivity and quality of work


• Address performance issues promptly and professionally


• Coordinate staff schedules, attendance, and task allocation

Reporting & Structure;

• Prepareweekly operational reports(jobs completed, pending, issues, stock levels)


• Maintain clear records and tracking systems (spreadsheets, logs, job trackers)


• Ensure SOPs are followed consistently

Customer & Service Oversight (Limited Direct Contact)

• Oversee customer service standards without excessive direct handling


• Step in only when escalation is required


• Ensure customer communications are professional, timely, and aligned with brand

Problem Solving & Ownership:

• Identify operational problems and resolve them independently


• Make practical decisions in the best interest of the business


• Reduce reliance on the Founder for routine issues

Requirements

• Minimum of 5 years of experience in luxury service or operations.


• Experience managing artisans, technical teams, or service-based businesses is an advantage


• Strong leadership and people management skills


• Highly organised, structured, and process-driven


• Able to work independently and take full ownership of responsibilities


• Excellent written and verbal communication


• Comfortable using spreadsheets, task trackers, and basic reporting tools.