Job Description
ROLE SUMMARY
- The HR & Workforce Support Officer will support the development and execution of the company’s recruitment, staffing, workforce support, and HR retainership operations.
- This role is central to building structured people systems, supporting workforce coordination, and contributing to both internal and client-facing HR operations.
- The ideal candidate should be organised, proactive, professional, and able to support HR systems development in a growing startup environment.
KEY RESPONSIBILITIES
Recruitment & Workforce Coordination
- Coordinate recruitment activities, including sourcing, screening, shortlisting, and interview support
- Assist with candidate assessment and workforce selection processes
- Support onboarding and orientation activities for staff and candidates
- Coordinate workforce deployment and staffing support activities
- Assist with workforce coordination for client staffing engagements
HR Administration & Documentation
- Maintain personnel records and HR documentation systems
- Support development and implementation of HR systems, policies, and SOPs
- Monitor staff attendance and workforce-related reporting processes
- Maintain organised workforce databases and documentation records
- Support confidential HR documentation and reporting activities
Employee Support & Performance Coordination
- Support employee engagement and workforce support activities
- Assist with performance tracking and workforce monitoring systems
- Support HR retainership deliverables for client organisations
- Contribute to the continuous improvement of internal people systems
- Support professional communication across teams and workforce personnel
REQUIREMENTS
Applicants should possess:
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field
- Relevant HR certification preferred (CIPM or equivalent strongly preferred)
- Minimum of 2 years relevant HR or recruitment experience preferred
- Understanding of recruitment processes and HR administration
- Strong documentation, reporting, and organisational skills
- Strong communication and professional judgment
- Ability to work effectively within a startup environment and contribute to building systems
CORE COMPETENCIES
- Successful candidates should demonstrate:
- Integrity and professionalism
- Strong communication and interpersonal skills
- Problem-solving ability
- Initiative and systems-thinking mindset
- Ability to manage confidential information responsibly
- Alignment with structured, service-oriented operations
WORK ENVIRONMENT
- This role is ideal for candidates who:
- Enjoy building systems and processes
- Are comfortable working in evolving operational environments
- Can balance structure with adaptability
- Are interested in long-term organisational growth and workforce development
- Can work collaboratively across internal and external teams
PERFORMANCE EVALUATION
- Performance will be reviewed based on:
- Recruitment coordination effectiveness
- Accuracy of HR documentation and reporting
- Workforce coordination efficiency
- Timeliness and professionalism of task execution
- Contribution to operational system development
- Ability to support client workforce engagements effectively