• Application Deadline:
• Position: Operations Coordinator



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field Administration / Facilities 
  
  

Job Responsibilities

• Boecker Operations Coordinator is held accountable for the below job responsibilities:


• Implement the standards set in Boecker® Operations Manual.


• Confirm scheduled appointments one day in advance in coordination with the operations officers/senior officers.


• Receive technicians' feedback after treatment, take notes, handle data filtration, prepare reports and circulate data in correct channels when needed.


• Suggest improvements for reports and forms based on client's feedback.


• Update the sanitation and proofing recommendations' list that is shared with clients upon delivering reports.


• Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow- up action by the Operations Manager.


• Assist in organizing training sessions.


• Answer clients' inquiries regarding services, complaints and technical issues.


• Assist in coordinating and following up with clients on sanitation and proofing recommendations.


• Provide feedback for technicians regarding clients' problems.


• Assist in checking the Treatment Reports and report any negative finding.


• Handle effective system data entry, electronic filing and archiving system.


• Represent Boecker in exhibitions, forums, and other events.

Requirements

• Bachelor's Degree in Business Administration, Agribusiness, Environmental Science or equivalent.


• At least 1-year experience in relevant field.


• Proven experience in customer service or a similar role.


• Excellent communication skills, both written and verbal.


• Strong problem-solving abilities and attention to detail..


• Proficiency with customer service software, databases, and tools