Job Description
Role Summary
- The General Manager (GM) provides overarching strategic leadership and operational oversight to five core functional units: Human Resources (HR), Administration (Admin), Finance, Facility Management, and the Store.
- The GM ensures these units operate cohesively, efficiently, and in alignment with the organisation’s mission, vision, and strategic objectives.
- As the principal link between executive leadership and departmental operations, the GM is accountable for organisational performance, resource optimisation, policy compliance, and the cultivation of a high-performance, inclusive workplace culture.
Key Responsibilties
Strategic Leadership & Planning:
- Develop, communicate, and execute the organisation’s strategic plan across all five functional units.
- Translate the Executive Chairman’s directives into operational goals, targets, and timelines.
- Lead annual business planning cycles including goal-setting, budgeting, and performance benchmarking.
- Monitor macro-environmental trends and adjust organisational strategies accordingly.
- Champion change management initiatives and drive continuous improvement across all units.
Human Resources (HR) Oversight:
- Provide strategic direction on talent acquisition, workforce planning, and succession planning.
- Oversee performance management frameworks, ensuring consistent and fair evaluations across all units.
- Champion employee engagement, well-being, and a positive organisational culture.
- Review and approve HR policies, compensation structures, and employee development programmes.
- Ensure full compliance with applicable labour laws, employment regulations, and internal HR policies.
Administration (Admin) Oversight:
- Oversee the delivery of efficient administrative support services to all functional units.
- Ensure streamlined internal communication systems, document management, and record-keeping practices.
- Approve administrative policies, procedures, and process improvement initiatives.
- Monitor administrative expenditure and ensure value-for-money across support services.
- Supervise the Admin Manager in maintaining organisational compliance with statutory requirements.
Finance Oversight:
- Provide strategic guidance on financial planning, budgeting, forecasting, and reporting.
- Review and approve annual budgets, financial statements, and capital expenditure proposals.
- Ensure robust internal financial controls, risk management frameworks, and audit readiness.
- Monitor financial performance against targets and implement corrective measures as needed.
- Ensure timely and accurate financial reporting to the Executive Chairman and statutory bodies.
Facility Management Oversight:
- Oversee the maintenance, safety, and optimal utilisation of all organisational facilities and assets.
- Approve facility maintenance schedules, capital improvement projects, and vendor contracts.
- Ensure compliance with health, safety, and environmental (HSE) regulations across all premises.
- Drive cost-effective facility management strategies, including energy efficiency and space optimisation.
- Supervise the Facility Manager in managing service-level agreements with contractors and suppliers.
Store Management Oversight:
- Provide strategic leadership to the Store unit to ensure optimal inventory control and supply chain efficiency.
- Review and approve procurement policies, inventory management systems, and stock control procedures.
- Ensure alignment between store operations and organisational financial and operational targets.
- Monitor key store performance indicators including stock turnover, wastage, and procurement costs.
- Approve and oversee vendor relationships, procurement agreements, and supply contracts.
Stakeholder Engagement & Representation:
- Act as the primary organisational liaison with external stakeholders including regulators, partners, and key vendors.
- Represent the organisation at strategic forums, meetings, and industry events.
- Manage and nurture relationships with government agencies, funding bodies, and community stakeholders as applicable.
Qualifications and Experience
Minimum Qualifications:
- A Bachelor’s Degree in Business Administration, Management, Finance, or a related field.
- A postgraduate qualification (MBA or equivalent) is strongly preferred.
- Professional certification in management, finance, HR, or a related discipline is an added advantage.
Experience:
- Minimum of 8 years of progressive management experience, with at least 5 years in a senior leadership or general management role.
- Demonstrated experience overseeing multiple functional units, including HR, Admin, and/or Operations.
- Proven track record of strategic planning, budget management, and organisational performance improvement.
- Experience in stakeholder management and executive-level reporting is highly desirable.
Working Conditions:
- This is a full-time, office-based role.
- Occasional travel may be required for stakeholder engagements, site visits, and strategic meetings.