• Application Deadline:
• Position: Customer Service Representative (CSR) - NYSC



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service  , Graduate Jobs 
  
  

Job Summary

• The NYSC Customer Service Representative (CSR) will support the customer service team in attending to customer inquiries, complaints, and requests while ensuring excellent customer experience.


• The role involves assisting customers through physical interactions, phone calls, social media platforms, and other communication channels, while maintaining professionalism and promoting the company’s brand image.

Key Responsibilities

• Attend to customer inquiries and complaints professionally.


• Respond to customer messages on social media, WhatsApp, phone calls, and other communication platforms.


• Assist customers with product information, pricing, and order-related inquiries.


• Escalate complex customer issues to the appropriate department when necessary.


• Maintain proper records of customer interactions and feedback.


• Follow up with customers to ensure issues are resolved satisfactorily.


• Support sales and marketing activities when required.


• Ensure prompt and courteous communication with customers at all times.


• Assist in maintaining a positive customer experience both online and in-store.


• Carry out other administrative or customer service-related duties assigned by management.

Requirements and Qualifications

• Currently serving under the NYSC scheme and looking for a PPA.


• Good communication and interpersonal skills.


• Basic computer knowledge and social media handling skills.


• Ability to multitask and work in a fast-paced environment.


• Strong customer service orientation.


• Good problem-solving and organizational skills.


• Professional appearance and attitude.


• Ability to work independently and within a team.

Key Skills:

• Customer Service.


• Communication Skills.


• Social Media Communication.


• Problem Solving.


• Teamwork.


• Time Management.


• Microsoft Office / Google Workspace.


• Attention to Detail.