• Application Deadline:
• Position: Customer Care and Social Media Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Description

• The candidate will be in charge of handling customer feedback and resolving customer complaints.

Responsibilities

• Manage  large amounts of incoming calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service teamsales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process


• Follow communication procedures, guidelines and policies


• Take extra miles to engage customers


• Contribute to team effort by accomplishing related results as needed.

Qualifications

• Bachelor degree in any field.

Other Requirements:

• Behave ethically: Understand ethical behaviours and business practice and ensure own behaviour, and that of others is consistent with these standards and aligns withe the value of the organization.


• Build relationships: Establish and maintain positive working relationships with others, both internally and externally to achieve he goals of the organization.


• Creativity/innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.


• Organize: set priorities, develop a work schedule, monitor progress towards goals and track details, data, information and activities


• Business Savvy: good Knowledge of the business and shrewd

Skills:

• Proven customer support experience


• Strong phone contact handling skills and active listening


• Familiar with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task and manage time effectively


• Effective written and communication skills


• Exudes a positive attititude


• Indepth of emotional intellegence


• Empathy


• Ability to work efffectively under pressure.