Job Description
Job Summary
- The Housekeeping Staff are responsible for maintaining exceptional standards of cleanliness, hygiene, organisation, and presentation across all apartments, guest rooms, bathrooms, kitchens, and common areas.
- This role is essential to ensuring guest comfort, satisfaction, and overall hospitality experience.
- The successful candidate will ensure that all apartments are properly cleaned, sanitised, fully stocked, and guest-ready at all times while maintaining luxury hospitality standards consistently.
- The Housekeeping Staff will also support laundry operations, inventory handling, and room preparation while ensuring proper care of cleaning equipment, guest property, and facility materials.
- The ideal candidate must be hardworking, detail-oriented, disciplined, and capable of maintaining quality under pressure.
Key Responsibilities
Cleaning and Room Preparation:
- Clean guest rooms, apartments, bathrooms, kitchens, and common areas thoroughly.
- Change bed linens, towels, and replenish toiletries and guest supplies.
- Prepare apartments before guest arrivals and after guest departures.
- Conduct deep cleaning and sanitation procedures regularly.
- Ensure all rooms remain neat, fresh, and properly arranged.
Laundry and Housekeeping Support:
- Wash, iron, fold, and organise laundry items where necessary.
- Properly handle cleaning materials, linens, and housekeeping supplies.
- Monitor housekeeping inventory and report shortages.
- Ensure proper disposal of waste and maintenance of hygiene standards.
Operational Support:
- Report maintenance issues, damages, or missing items immediately.
- Support quick room turnover during guest transitions.
- Maintain guest privacy and confidentiality at all times.
- Work effectively with front desk and operations teams to ensure room readiness.
Performance Expectations
- Maintenance of excellent cleanliness standards.
- Timely preparation of apartments and guest rooms.
- Efficient room turnover and housekeeping coordination.
- Proper handling of housekeeping supplies and equipment.
- Positive contribution to guest satisfaction and hospitality standards.
Qualifications and Experience
- SSCE qualification minimum.
- Previous housekeeping or hospitality experience is an advantage.
- Knowledge of cleaning procedures and hygiene standards preferred.
Candidate Requirements:
- Must be physically fit and hardworking.
- Ability to work shifts effectively.
- Must be reliable, disciplined, and detail-oriented.
Key Skills and Attributes:
- Strong attention to detail.
- Time management and efficiency.
- Reliability and punctuality.
- Ability to follow instructions.
- Professional conduct and teamwork.
- High standards of cleanliness and organisation.
Working Conditions:
- Full-time shift-based role.
- One day off weekly.
- Requires physical activity, movement, and flexibility.
- Fast-paced hospitality environment requiring consistency and attention to detail.