• Application Deadline:
• Position: Customer Support Analyst



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

About the Role

• We are seeking a proactive and detail-oriented Client Support Analyst to join our Technical Department. In this role, you will serve as the first point of contact for client queries, complaints, and support needs.


• You will work closely with field engineers and cross-functional teams to ensure timely resolutions, process orders and exceptional customer service.

Key Responsibilities

• Respond to customer inquiries and manage support requests across multiple channels.


• Assign and track fault resolution tasks with Field Engineers.


• Follow up on job completions, quotations, invoicing, and client payments.


• Maintain up-to-date records of all client interactions and support activities.


• Support sales and business development teams with client onboarding and engagement.


• Ensure client satisfaction through professional service delivery and issue resolution.


• Carry out any other activity/tasks as may be assigned by management.

Requirements

• BSC in Business or a related field.


• Minimum 3 years' experience in customer support or client service in a renewable power solutions/ solar management company.


• Excellent Client engagement and relations.


• Strong communication, negotiation, presentation, and invoicing skills.


• Familiarity with CRM tools and customer support best practices.


• Ability to manage tasks efficiently and handle diverse client personalities