• Application Deadline:
• Position: IT Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• We are seeking a proactive and technically skilled IT Support Officer to provide first-line technical support and ensure the smooth operation of the organization's IT infrastructure.


• The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining computer systems, supporting end-users, and ensuring optimal performance of IT resources.

Key Responsibilities

• Provide technical support to employees by diagnosing and resolving hardware, software, network, and system-related issues.


• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.


• Troubleshoot operating system, application, and connectivity problems.


• Monitor and maintain computer systems, networks, and IT infrastructure.


• Perform routine system updates, backups, and preventive maintenance.


• Set up and manage user accounts, email accounts, and access permissions.


• Escalate complex technical issues to senior IT personnel or external vendors when necessary.


• Maintain accurate records of support requests, resolutions, and IT assets.


• Assist in implementing IT policies, procedures, and security standards.


• Support the deployment of new hardware, software, and technology solutions.


• Ensure compliance with data security and information technology best practices.


• Provide user training and guidance on the effective use of IT systems and applications.

Requirements

• Minimum of Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.


• 1–3 years of experience in IT Support, Help Desk, Technical Support, or a similar role.


• Knowledge of Windows operating systems, Microsoft Office Suite, networking fundamentals, and hardware troubleshooting.


• Familiarity with LAN/WAN environments, routers, switches, and internet connectivity troubleshooting.


• Strong problem-solving and analytical skills.


• Excellent communication and interpersonal abilities.


• Ability to prioritize tasks and work effectively under minimal supervision.


• Professional certifications such as CompTIA A+, Network+, ITIL, or related certifications will be an added advantage.