• Application Deadline:
• Position: Customer Care Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Rivers




• City Port Harcourt




• Job Field Customer Care, Success and Service 
  
  

Description

• Our client is seeking a professional, articulate, and customer-focused Customer Care Officer to join our team in Port Harcourt.


• The successful candidate will serve as the first point of contact for clients, ensuring exceptional customer service, handling inquiries efficiently, and contributing to a positive customer experience.


• This role is ideal for an individual who possesses excellent communication skills, a strong customer-service orientation, and the ability to thrive in a fast-paced professional environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone calls, emails, social media platforms, and walk-in visits.


• Provide accurate information regarding the company's products, services, and processes.


• Follow up on customer inquiries, requests, and feedback to ensure customer satisfaction.


• Maintain accurate customer records and update client information in the company database.


• Handle customer complaints professionally and ensure timely resolution of issues.


• Schedule appointments, consultations, and meetings as required.


• Support front desk and administrative operations when necessary.


• Create a welcoming and professional experience for clients and visitors.


• Prepare periodic reports on customer interactions, inquiries, and feedback.


• Collaborate with internal teams to ensure excellent service delivery and customer satisfaction.


• Identify opportunities to improve customer experience and service processes.

Requirements

• Bachelor's Degree or HND in any relevant discipline.


• Minimum of one (1) year of experience in customer service, client relations, front desk operations, or a related role.


• Excellent verbal and written communication skills.


• Strong interpersonal and relationship-management abilities.


• Proficiency in Microsoft Office Suite and general computer applications.


• Ability to multitask effectively and work under pressure.


• Strong organizational, problem-solving, and time-management skills.


• Professional appearance and conduct.