• Application Deadline:
• Position: Head of Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 12 years



• Location Lagos




• Job Field Administration / Facilities 
  
  

Role Summary

• We are seeking a Head of Operations to provide strategic leadership and operational excellence across the organization.


• This role is critical in ensuring efficient systems, sound financial management, and seamless program delivery.


• The ideal candidate is a data-driven leader with a passion for social impact, strong financial acumen, and the ability to optimize performance in a dynamic, resource-constrained environment.

Key Responsibilities

Operational Strategy & Financial Stewardship:

• Drive operational excellence by developing and refining policies, processes, and internal controls


• Oversee budgeting, expense tracking, and cost optimization initiatives


• Partner closely with Finance to ensure accurate reporting, compliance, and audit readiness


• Monitor cash flow and resource allocation to support long-term sustainability


• Establish accountability frameworks for financial and operational performance

Data Analytics & Performance Management:

• Develop and monitor KPIs to measure organizational and program effectiveness


• Translate operational and financial data into actionable insights for leadership


• Produce detailed performance and impact reports for stakeholders and donors


• Identify process inefficiencies and implement scalable, technology-driven solutions

Program & Project Coordination

• Support the full lifecycle of programs—from planning to evaluation


• Track timelines, deliverables, and budgets to ensure successful execution


• Collaborate across teams to align operational resources with program needs

Procurement, Logistics & Vendor Management:

• Oversee procurement activities in line with organizational and donor guidelines


• Manage vendor relationships and negotiate contracts/SLA agreements


• Supervise logistics, inventory, and facility operations

Leadership & Organizational Culture:

• Lead and develop administrative and support teams


• Drive performance management and professional development initiatives


• Promote a culture of transparency, accountability, and continuous improvement

HR Oversight & People Operations:

• Provide oversight for recruitment, onboarding, performance management, and employee relations


• Ensure compliance with HR policies and labor regulations


• Support workforce planning aligned with organizational goals


• Champion employee engagement, culture, and retention initiatives

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or related field (Master’s or professional certification is an advantage)


• Experience: Minimum of 12 years’ experience, including 5+ years in senior operations or administrative leadership, preferably within the NGO/non-profit sector


• Technical Skills: Strong expertise in budgeting, financial analysis, and internal control systems


• Digital Skills: Advanced proficiency in Microsoft Excel, project management tools, and data visualization platforms

Core Competencies:

• Strategic thinking and problem-solving


• Strong leadership and stakeholder management


• High attention to detail and accountability


• Ability to thrive in fast-paced, mission-driven environments.