• Application Deadline: Mon, 15 Jun 2026 00:00:00 GMT
• Position: Front Desk/ Customer Experience Officer



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA , NCE , OND , Secondary School (SSCE)



• Experience 2 - 3 years



• Location Rivers




• City Port Harcourt




• Job Field Administration / Facilities  , Customer Care, Success and Service 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Job Summary:

As a Front Desk Officer / Customer Experience Officer, you will be the first point of contact for visitors and clients. You will help maintain a professional, friendly reception area while providing excellent customer support and administrative assistance to ensure smooth day-to-day operations.

Key Responsibilities:

• Receive and welcome customers, visitors, and stakeholders professionally. 


• Manage incoming calls, messages, and customer inquiries across all channels. 


• Provide accurate information on products, pricing, delivery processes, and company policies. 


• Handle customer complaints, feedback, and inquiries, ensuring timely resolution and escalation where necessary. 


• Maintain a clean, organized, and professional front desk and reception area. 


• Track customer interactions and maintain basic customer records. 


• Support sales and operations teams with customer-related documentation and follow-ups. 


• Assist with administrative and clerical duties as required. 

Requirements & Qualifications

• Minimum of SSCE / OND / NCE / HND / Bachelor’s Degree in any discipline. 


• Minimum of 1 year experience in front desk, customer service, or customer experience roles (FMCG or service industry preferred). 


• Excellent verbal and written communication skills. 


• Strong interpersonal skills with a customer-first mindset. 


• Professional appearance and attitude. 


• Basic computer proficiency (MS Word, Excel, email). 


• Ability to work under pressure and multitask effectively.