• Application Deadline: Sun, 30 Aug 2026 00:00:00 GMT
• Position: Receptionist



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 2 years



• Location Lagos




• City Jibowu




• Job Field Customer Care, Success and Service 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Job Summary

• The Front Desk Staff is the first point of contact for guests and plays a key role in creating a welcoming and professional atmosphere. Responsibilities include greeting guests, handling check-ins and check-outs, managing room reservations, responding to inquiries, and providing information about the hotel and local attractions. The role also invol

Job Description

Responsibilities:

• Welcome guests warmly and ensure efficient check-in/check-out processes


• Handle phone calls, emails, and in-person inquiries professionally


• Manage reservations and room assignments using the hotel’s PMS


• Provide guests with information about hotel services and local attractions


• Process payments, issue invoices, and maintain accurate records


• Resolve guest complaints or forward them to appropriate departments


• Liaise with housekeeping and maintenance to ensure room readiness


• Monitor lobby activity and maintain cleanliness and order at the front desk


• Keep updated records of room availability and bookings


• Promote upselling of rooms and hotel services where applicable

Requirements:

• Minimum of OND/HND in Hospitality, Business Administration, or related field


• 1-2 years of experience in a hotel or customer-facing role preferred


• Excellent communication and interpersonal skills


• Proficient in Microsoft Office and hotel management systems (PMS knowledge is a plus)


• Good organizational and multitasking abilities


• Friendly, presentable, and professional appearance


• Ability to work under pressure and in shifts, including weekends and holidays


• Strong attention to detail and a commitment to service excellence