• Application Deadline:
• Position: Customer Support Officer (Sales Background)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Key Roles and Responsibilities

Customer Support Duties:

• Respond to customer inquiries via phone, email, chat, or in person.


• Resolve customer complaints and provide timely solutions.


• Process orders, returns, refunds, and account updates.


• Provide accurate information about products, services, policies, and procedures.


• Maintain customer records and document interactions in CRM systems.


• Follow up with customers to ensure satisfaction and issue resolution.


• Escalate complex issues to appropriate departments when necessary.

Sales Duties:

• Identify customer needs and recommend suitable products or services.


• Upsell and cross-sell products to existing customers.


• Generate leads from customer interactions and referrals.


• Meet individual and team sales targets.


• Prepare quotations, proposals, and pricing information.


• Convert inquiries into sales opportunities.


• Support marketing campaigns by promoting offers and new products.

Relationship Management:

• Build and maintain strong customer relationships.


• Increase customer loyalty and retention.


• Gather customer feedback and share insights with management.


• Serve as a bridge between customers and internal departments.

Administrative and Reporting Tasks:

• Update customer databases and sales records.


• Track customer service metrics and sales performance.


• Prepare reports on customer issues, sales activities, and trends.


• Ensure compliance with company policies and service standards.

Skills Required:

• Excellent communication and interpersonal skills.


• Customer service orientation.


• Sales and negotiation skills.


• Problem-solving and conflict-resolution abilities.


• CRM software proficiency


• Time management and multitasking.


• Active listening and empathy.


• Ability to work under pressure and achieve targets.